Privacy Policy
How Fresh Direct Home collects, uses, and protects your personal information.
Last updated: July 13, 2026
Your privacy matters to us. This policy explains what data we collect when you use our website and services, why we collect it, and the choices you have. By using Fresh Direct Home, you agree to the practices described below.
01Information We Collect
- •Contact details you provide: name, phone number, email address and delivery address.
- •Order information: items purchased, delivery slots, and payment status (we never store full card numbers).
- •Technical data: device, browser, and usage information collected automatically to improve the service.
02How We Use Your Information
- •To process and deliver your orders and send order status updates.
- •To provide customer support and respond to your enquiries.
- •To improve our products, delivery operations, and website experience.
- •To send offers and updates, only where you have opted in.
03Sharing Your Information
We share data only with trusted partners who help us operate — such as delivery riders, payment gateways (e.g. Razorpay), and SMS/WhatsApp providers for OTP verification. We never sell your personal information to third parties.
04Data Security
We use industry-standard safeguards to protect your data. Payments are handled by PCI-DSS compliant gateways, and access to personal data is restricted to authorised staff only.
05Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team. You can also opt out of marketing communications whenever you wish.
06Changes to This Policy
We may update this policy from time to time. Material changes will be reflected here with a revised "Last updated" date.
Questions?
Reach our support team at support@fdh.com or call +91 98765 43210 (9 AM – 9 PM daily).